What to do when…
A practical guide to the situations people bring to us most often. For each one you will find a clear procedure, the contacts you need and what to have ready — no officialese, no running around.
Dumping waste outside designated places
What to do if you witness a situation like this?
Bicycle equipment
What does a properly equipped bicycle look like? No item of the mandatory equipment may be missing from a bicycle.
Entry into the spa district
How to pay for entry into the spa district and what it entitles you to.
Noise and disturbance of night-time quiet
When it counts as a breach of the by-law, how to report it and what the municipal police can deal with on the spot.
Finding a syringe or needle
What you should never do with such a find, how to secure the spot and who to call.
Dog attack, dog bite
What to do immediately after an attack — first aid, securing evidence, reporting.
I have found a dog, a cat or a wild animal
What to do when you find an animal, who to contact and how to look for the owner.
I have found a notice under my wiper
Step by step guidance if you find a notice under the wiper of your car.
I have been given a wheel clamp (TPZOV)
How to have the device removed, who to contact and how to object.
Can't find what you're looking for?
Some matters fall under other authorities — we will point you in the right direction. For everything else, just get in touch and we will sort it out together.