A safe spa town we are here for you 24/7.
We are a service for the public and we help with everyday situations as well as serious ones you may face. On this website you will find what you need — organised not by administrative structure, but by the situation you are dealing with. If anything is missing, let us know and we will gladly add it. We are here for you.
What do you need help with?
The situations people bring to us most often. For each one you will find a clear procedure — who to call, what to have ready and how to proceed.
I have found a notice under my wiper
Step by step guidance if you find a notice under the wiper of your car.
I have found a dog, a cat or a wild animal
What to do when you find an animal, who to contact and how to look for the owner.
Bicycle equipment
What does a properly equipped bicycle look like? No item of the mandatory equipment may be missing from a bicycle.
I have been given a wheel clamp (TPZOV)
How to have the device removed, who to contact and how to object.
Entry into the spa district
How to pay for entry into the spa district and what it entitles you to.
Looking for something else? Notifications and lost property are handled by Karlovy Vary City Hall — we will point you to the right place.
Go to the City Hall